Zee the Tailor Ltd Terms & Conditions
1. Terms & Conditions
These Terms & Conditions are full and final. These Terms & Conditions apply to Zee the Tailors Ltd trading as Royal Hong Kong Tailors and is the subject of contract between Zee the Tailors ltd and the Customer.
In these terms and conditions “Zee the tailor” means Zee the tailor Limited and/or Royal Hong Kong Tailors. Customer” means the person buying or requesting services and / or products from Zee the tailor Limited. All transactions are governed by English law. The service that Zee the tailor Limited provides falls under the supply of goods made to a customer’s specifications or which are clearly personalised.
3. General Terms
The Terms & Conditions presented is believed to be reliable and trustworthy but it is subject to change at any time without notice by Zee the tailor Limited.
4. Conditions of Sale
When a customer orders garments from Zee the tailor , the Zee the tailor will take payment. This is the customer’s instruction for Zee the tailor to proceed with the order and the customer’s acceptance of the Zee the tailor Terms & Conditions of Sale as laid out in this document as the contract. The receipt that they are given will also clearly state that Zee the tailor Limited employs the Terms & Conditions as laid out in this document and where they can be obtained online.
5. Deliveries (1)
We will only – and without exception – make deliveries to the registered card holder’s address. This is to prevent against fraudulent activity.
6. Deliveries (2)
On completion of an order you will receive an expected delivery date from Zee the tailor Turnaround and receipt of orders may vary depending on current order volumes, fabric availability, or on specific requirement orders. Zee the tailor will endeavour to complete orders within the agreed period. Should there be a delay in the dispatch or delivery of a customer order, Zee the tailor will not be held liable for the delay, in any respect, including financial.
7. Deliveries (3)
Customers who request shipment of goods to an address outside of the UK will be required to pay the full courier cost and any local customs duties and taxes. Under no circumstances will Henry Herbert will be held responsible for these charges.
8. Deliveries (4)
Any goods which are sent in transit is the responsibility of the shipping company. Zee the tailor cannot and will not be held responsible for any goods damaged, lost or subject to any misperformance in transit.
9. Cancellation Policy
Should the customer wish to cancel their order (or orders), they have seven days to do so from the date of payment. Cancellation can be made in written or email form and must clearly state a request for cancellation and a reason why. If the cancellation is received within these seven days, the payment will be returned, minus any expenses Zee the tailor may have already reasonably occurred, such as cloth already cut. Upon cancellation within the seven days, the order will not be completed and the payment (minus incurred expenses) will be returned. If the cancellation occurs after the seven day period, no part of the payment can be returned. If a cancellation of an order is made once the goods have been part or fully completed, no refund whatsoever can be made as these are goods made to a customer’s specifications or which are clearly personalised.
10. Copying a suit or shirt or other garment
In some circumstances, a customer may ask Zee the tailor Limited to copy a garment or garments. This is a facility that Zee the Tailors Limited can offer. However, there is no guarantee that the copy will be an exact match. If there is no exact match, Zee the tailor cannot be held responsible and full payment for the garments will still be due.
Garments which have been finished cannot be refunded or exchanged. If a garment has been finished and delivered and the customer is not happy about any element of it, this must be reported to Zee the tailor within three days of its delivery. Any requests for further alterations after this period cannot and will not be considered under any circumstances.
12. Fabric & Pricing
Zee the tailor will make every effort to represent a fair image of the cloth, but different fabric production runs and varied computer monitor settings mean that fabric samples and images may vary from the final garment. All fees, charges and prices are subject to change without prior notice. The price will be clearly stated to each customer.
Please note: for shirt vouchers the scootering service does not apply. All shirt voucher fittings take place at our workshop. It is a working environment. The voucher is valid for three months – if used afterwards there may be a small surcharge. Vouchers cannot be refunded, replaced or exchanged.
14. Zee the tailor shall not be liable for the following:
– any monetary or other loss incurred by the Customer resulting from an order or other contact with Zee the tailor.
– any cloth sample that does not vary substantially from the finished article, since different fabric production runs and varied computer monitor settings mean that fabric samples and images may vary from the final garment.
– any loss or additional expense relating to any change required or requested to the garment or garments.
– making any style changes to an order that are requested after the order has been placed and processed
– any fees and costs incurred by the Customer in accepting, receiving, returning and / or collecting their garment, before, during and/or after transit.
15. Copyright & Trademark
All content including pictures, designs, logos and photographs, text written and other materials displayed by Zee the tailor Limited. However if you want to use Zee the tailor photographs or illustrations, as many magazines and newspapers do, let us know and we will do all we can to help.
15.b. Copyright, Image & Trademark Infringement
Copyright, Image and/or Trademark infringement is taken very seriously and will incur costs. If Zee the tailor Ltd suffers such infringement, we will seek immediate action as follows:
First 24 hours: The offender will be asked to immediately remove the infringement with a link to this notice informing them of our Terms & Conditions. The offender will be notified by email, telephone and in writing – copies of which can be obtained at no cost. The offender will be told of the implicit legal and court costs which will be incurred if the infringement is not removed within 24 hours.
Thereafter: if this has not been successful after the first 24 hours, Zee the tailor Ltd reserves the right to immediately employ legal services to seek removal of the infringement. All legal and court costs will be sought for recovery by Zee the tailor by way of Court Order against the defendant and/or their representatives.
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Zee the Tailor Ltd Terms & Conditions